How much do you charge for your management fees?
Each association is unique and as such we will tailor our proposal to meet your management and budgetary needs.

Does your company collect the HOA fees for us?
We will take care of collecting your dues. Coupons are provided and the homeowner has many ways to pay – by check e-check, credit card either online, in person or by mail.

Will we be assigned a specific manager for our Association?
You will be assigned a Licensed Association Manager and an assistant for your community.

How many properties will your property manager manage, besides ours?
We are VERY concerned about the number of properties a manager is given. We will look at the number of units in their association as well as the number of association to determine the best fit for your manager but the average Portfolio manager in our office has about 9-10 associations.

How often would the property manager visit the community?
COA’s typically have weekly visits are included and HOA’s have monthly onsite visits included in our proposal. If your association requires more visits, no problem we can roll that into our bid. Additional, during projects or when soliciting vendor bids, multiple visits per week or month may be needed but are included in our proposal.

How many bids do you usually provide for quotes that we ask for?
We will provide bids as detailed in the Florida Statutes any project more than 5% of your Budget will have a minimum of 2 bids and many times we will have 3-5 bids depending on the scope of work.

Does your company prepare the budget with us? Do you let us know when we are within our budget during the year and when we are getting close to exceeding?
We will do a Budget Workshop with you and work on the budget with you. We will monthly give you updates on the status of staying within your budget.

Does your company try to “save” us money?
YES!!! We will do everything we can to secure the best bids and best vendors and be cost efficient. We will look at your contracts and current service providers to see and bid out as requested to help make your dollars stretch.

When getting bids, do you usually use the same companies for everything. i.e. same plumbers for all things? Roofers? Handyman?
Yes, and No. If you have a vendor that works well in your community, we will recommend that you continue using them. We are constantly looking for the best price and the best vendors for our communities. IF the Board wants to use a specific vendor we will absolutely honor that request. We also have vetted hundreds of vendors that we are able to use for proposals. We have no relationship with these vendors other than they have done a great job for one of our associations so we add them to our vendor list. If a Board member or homeowner has a vendor they would like to use for a proposal, no problem as well! As long as they have the correct license and insurance information, we are happy to meet new vendors!

Do you have a handyman available that we could hire to do small projects around the community?
We have a company handyman that is amazing and competent and is able to do small jobs around your community. Or we would help you hire an outside handyman that could meet your needs as well. The in-house handyman is a service we provide but you are under no obligation. We will work with the Board to best determine your needs.

Do you track who is living in each unit? Homeowners or Renters?
We maintain a current list of owners. We will also maintain a current list of tenants if the association has a screening policy in place. The best way to track is to require homeowners to provide information on their tenants and for the association to have a screening process. If you don’t have a screening process in place, we will help establish one with you.

Do you have an application process for renters and homeowners?
YES!!! We take care of the screening – the additional fee for this service is passed onto the homeowner so no additional cost to the association.

Does your company have your own plumbers, electricians, etc. that always gives a bid for everything we need done?
As stated, we have vetted vendors we use but we will find the right vendors to meet your specific needs.

Do you use a certain lawyer? i.e. “family lawyer” or an “outside” lawyer?
West Coast Management has an attorney however each of our association have their own attorney as well. If you have an attorney you are satisfied with, we are happy to work with them. If you would like to interview other attorneys, we will work with the Board on the screening and vetting process.

When do you provide financial reports? How often?
FULL financial reports are provided to the Board no later than the 15th of the following month.

We have a Budget Meeting and our Annual HOA meeting coming up, would you all be ready to handle this for us?
Yes, we would welcome the opportunity to handle your annual notices and meeting.